The underlying AWS service incident has been resolved. Messaging and reminder deliveries via Twilio are now fully operational. We continue to monitor for stability.
Posted Oct 20, 2025 - 10:16 EDT
Monitoring
We’re investigating a service degradation affecting messaging features powered by Twilio. This appears related to a broader AWS service disruption impacting connectivity between our systems and Twilio’s API endpoints.
Impact: Some practices may experience delays or failures in outbound text message delivery and appointment reminders.